Privacy Policy

At EuroQual United Kingdom, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Data: Full name, date of birth, contact details (email, phone, address)
• Academic & Professional Data: Qualifications, certificates, training records, assessment results
• Financial Information: Payment records (no debit/credit card numbers stored)
• Technical Data: IP address, browser information, device details, cookies and analytics data
• Sensitive Personal Data: Not normally collected unless legally required, processed under Article 9 UK GDPR

2. How We Use Your Information

• Registering learners for EuroQual qualifications
• Issuing certificates, transcripts, and verification services
• Managing examinations, assessments, and quality assurance
• Complying with regulatory and awarding-body requirements
• Fraud prevention, auditing, and legal compliance

3. Lawful Basis for Processing

EuroQual United Kingdom processes personal data under UK GDPR lawful bases: contractual obligation, legal obligation, and legitimate interests.

4. Sharing Your Information

We may share personal data with recognised awarding bodies and accreditation partners, regulatory authorities where legally required, and verification requesters with your permission.

5. Data Retention

• Certificate and qualification records: lifetime retention
• Assessment data: typically 6 years
• Financial records: 6 years (per HMRC)
• Communication logs: up to 24 months

6. Equality, Diversity & Inclusion Statement

EuroQual United Kingdom is committed to creating a fair, safe, and respectful environment for all learners, trainers, partners, and staff. We maintain zero tolerance for discrimination, harassment, or victimisation, and we comply with the Equality Act 2010.